E-commerce is useful way for individuals and companies to reach new customers. Service quality delivery through Internet is an essential strategy to success, more important than price and web presence. The e-commerce Website has been identified as important impact on business activities in solving the geographical problem. Thus, businesses have to react at the speed of light, so to be dynamic.
As you will see bellow two main dimension will be focus on providing online service quality; E-service quality criteria and the effects of e-service quality (e-SQ) will be highlight through theories.
The Internauts 